BILLING QUESTIONS

1. What will my credit card be billed as?
2. How do I update billing info?
3. How do I know the status for my account?
4. If I want to upgrade/downgrade my package, what should I do?
5. I have a charge question, whom should I contact?

Q: What will my credit card be billed as?

A: Your credit card will be billed as AlterHosting LLC.

Up

Q: How do I update billing info?

A: To update billing info, you should login to Customer Area and fill Update Billing form. You can choose this option from left menu. All information is SSL-secured and PGP encrypted, so it's absolutely safe.

Up

Q: How do I know the status for my account?

A: You can view the status for your account logging to Customers Area. You'll also be able to see the next billing date for the domain name and account.

Up

Q: If I want to upgrade/downgrade my package, what should I do?

A: You can easily upgrade/downgrade services from Customers Area. You'll need to submit Helpdesk Request.

Up

Q: I have a charge question, whom should I contact?

A: First of all, stay assured all billing issues will be resolved efficiently, you shouldn't worry. To address the issue quickly we'll need all the information from you. Please, email detailed account of the problem to Billing Department and we'll get back ASAP.

Up