DOMAIN NAME QUESTIONS

1. What is a domain name?
2. How much does it cost to register new domain?
3. How long does it take to register new domain?
4. If I sign up, how soon my domain will be on-line?
5. What extension do you offer for domain name registration?
6. Can I host international domain names, like .co.uk, com.tw etc with AlterHosting?
7. Who owns the domain name that I register with AlterHosting?
8. How long will it take to activate my domain name?
9. Why can't I bring up my domain name in my browser?
10. I think my site might be down. How can I fix it?
11. How do I transfer my domain name to your servers?
12. Can I edit my DNS file?
13. Are sub-domains included with my account?
14. What is a sub-domain?

Q: What is a domain name?

A: This is the "address" of your website - the name that visitors type in to the location window of their browser to get to your homepage. We can register for you a unique domain name of your choice in .com .net .org .info .biz .us Such unique address makes your web presence more professional and more memorable to your visitors.

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Q: How much does it cost to register new domain?

A: Domain Name Registration fee is $19.99/year.

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Q: How long does it take to register new domain?

A: If your name is available, domain registration will take 24-48 hours. The domain name will be online within this time.

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Q: If I sign up, how soon my domain will be on-line?

A: Your site will be on-line as soon as new domain name registration in completed, that takes about 24 hours for new domains, or as soon as DNS propagation is completed for existing domains (about 48 hours after you make successful changes to Domain Name Servers (DNS).

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Q: What extension do you offer for domain name registration?

A: We can register for you a unique domain name of your choice in .com .net .org .info .biz .us Such unique address makes your web presence more professional and more memorable to your visitors. You will be the legal owner of the domain name.

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Q: Can I host international domain names, like .co.uk, com.tw etc with AlterHosting?

A: AlterHosting.com can host international domain names and sites, you can easily bring your international domain to AlterHosting servers, but we do not currently register international domains.

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Q: Who owns the domain name that I register with AlterHosting?

A: You do. When you register the domain name through AlterHosting, you will be designated as the administrative and billing contact. If anyone tries to move the domain or change any information AlterHosting will be listed as the technical and zone contacts on the domain.

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Q: How long will it take to activate my domain name?

A: Once your domain name registration has been approved, it takes approximately one to three business days before it is active. All Internet providers must update their records (DNS tables) to reflect new site locations. This is called propagation. Total turnaround on a new domain name is typically one to three business days.

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Q: Why can't I bring up my domain name in my browser?

A: Double-check to make sure you are typing the domain name in correctly and that all of your client software is installed properly. Also confirm that your domain name has been properly registered. If it's an existing domain, get sure you updated DNS (Domain Name Servers) to point to AlterHosting Server. If you still cannot bring up your Website, contact AlterHosting Technical Support for assistance.

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Q: I think my site might be down. How can I fix it?

A: If you have tried to bring up your domain by name and IP address, and neither works, there may be a network problem. Try a ping and a traceroute. There are also some web trouble shooting questions in these FAQ pages.

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Q: How do I transfer my domain name to your servers?

A: The process is very simple and it is explained below. First you must contact your registrar. Your registrar is the company that you used to register your domain name. Some registrars have the ability for you to login and change the DNS settings; others don't.The settings you need to change are called DNS (Domain Name Server) servers.
You'll receive DNS settings immediately after sign up. If any questions, please contact us.

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Q: Can I edit my DNS file?

A: Yes, you can request changes to your DNS file, or you if you wish you can edit DNS zone file yourself from web based control panel. To have a DNS management option enabled, please send a support ticket.

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Q: Are sub-domains included with my account?

A: Yes, we allow unlimited number of subdomains per account. Free of charge. Each subdomain needs to have a disk space and bandwidth quota. This quota will be taken from your main hosting account. You can submit a subdomain request by filling out a support request and requesting it.

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Q: What is a sub-domain?

A: A web page address within a primary domain that points to a sub-directory within the primary domain. For example, alterhosting.com is a domain. forum.alterhosting.com is a sub-domain, or subdirectory within the alterhosting.com domain.

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