TROUBLE SHOOTING

1. I have posted my new Website via FTP, but when I try to access it through my domain name, I get an AlterHosting "Coming Soon" page instead. What is wrong?
2. I have posted a Website to my Dedicated server, but I cannot view it from my domain name. What is the problem?

Q: I have posted my new Website via FTP, but when I try to access it through my domain name, I get an AlterHosting "Coming Soon" page instead. What is wrong?

A: When your account is provisioned, AlterHosting posts a "Coming Soon" page for you until you design and post your own pages. This placeholder page is named "index.html". When you are ready to post your own pages, you must use this name, index.html, for your new home page in order to overwrite the placeholder. If you do not name your new home page as specified here, your domain name will continue to direct itself to the AlterHosting "Coming Soon" page.

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Q: I have posted a Website to my Dedicated server, but I cannot view it from my domain name. What is the problem?

A: Once your Dedicated server has been provisioned, you must contact customer support and request to have your domain name pointed to your server's IP address. If you have multiple IPs, you must specify which address you would like your site to point to. Once this has been set up, you will be able to view your site from your domain name.

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